Shipping Information

• Shipping Policies
• Shipping & Handling Charges
• Calculating Shipping Times
• Pick-Up Orders (Atlanta - Dunwoody / Sandy Springs area only) »

Elf Magic Shipping Policies

January-October: Orders will ship within 2-3 business days. If you require a guaranteed arrival on a specific date, contact  Elf Magic Customer Service to request and confirm the possibility. The Elves are hard at work making toys for Christmas 2008. They are in and out of the office but check their messages very often! All orders will be processed within 2-3 business days. 

November-December: Orders received before 12:00 Noon (EST) will ship the same day. Orders received after 12:00 Noon (EST) will ship the next business day. NOTE: Friday afternoon orders will not ship until the following Monday. Delivery calculation starts on the first business day after the order is shipped (business days are Monday through Friday, not including holidays, weekends, or natural disasters i.e. sever snow storms, flooding, etc). Use guaranteed rush shipping to ensure arrival by a specific date. All orders go immediately into the system for shipping and, depending on the time order was placed, will ship either that day or the next business day. UPS residential ground service does not have a guaranteed delivery day. UPS ground, 3 day select, 2nd day air, and Next Day delivery calculation starts on the first business day after the order is shipped. Do not include the day the order ships, weekends, or holidays as shipping days. Non-delivery by UPS because of a natural disaster or error in shipping address entered by customer is beyond our control and not grounds for a refund.

Please see all of the Shipping Services offered by Elf Magic. For faster service guaranteed by UPS it is suggested you up grade your shipping to one of the UPS guaranteed shipping selections (3 Day Select, 2nd Day Air, Next Day Air), or UPS International Expedited service. Shipping times are UPS’s guarantees based on the accuracy of the delivery address and weather conditions. We are not responsible for delays in delivery caused by UPS canceling pickups or deliveries or delays caused by an incomplete or incorrect address.

Most ground orders in the continental USA take between 1 and 5 business days in route, this does not include weekends, holiday or days UPS cancels shipping because of natural disasters (severe snow storms, flooding etc.). Due to the high volume of packages during the holiday season, and no ability to guarantee ground shipping please allow up to 7 business days for delivery.

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Shipping and Handling Charges

We Ship using United Parcel Service (UPS). Shipping and Handling fees are based on both the weight of your total order and the desired “ship to” location. The minimum shipping and processing rate is around $8.00, and rush shipping is available for most orders and addresses for an additional cost. Delivery dates are estimates only. Delivery calculation starts on the first business day after the order is shipped. Orders placed after 12:00 Noon (EST) will not ship until the following business day. Use guaranteed rush shipping to ensure arrival by a specific date. To insure proper tracking and delivery of your order, an accurate delivery address and email MUST be submitted correctly. Orders cannot be shipped to P.O. Boxes within the United States.

Standard and rush shipping to areas outside the United States requires additional charges and can be calculated through the website. Shipping outside the United States sometimes requires additional charges to the standard shipping and processing rates. Canadian Customs requires Canadian recipients to pay customs and duties on each shipment. The order may require shipping in multiple boxes with duties and taxes applied to each box.

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Calculating Shipping Times

Elf Magic ships from Atlanta, Georgia, 30350 UPS Days of Operation Monday - Friday Saturday and Sunday are rest days
U.S. Shipping Services offered by Elf Magic UPS offers guaranteed time-definite and day-definite delivery based on your shipment's destination.
Next Business Day	Delivery as early as 8:00 a.m.	UPS Next Day Air Early A.M.
Next Business Day	Delivery typically by 10:30 a.m.	UPS Next Day Air
Next Business Day	Delivery typically by 3:00 p.m.	UPS Next Day Air Saver
2 Business Days	Delivery typically by 10:30 a.m.	UPS 2nd Day Air A.M.
2 Business Days	Delivery typically by end of day	UPS 2nd Day Air
3 Business Days	Delivery by end of day	UPS 3 Day Select
1-5 Business Days	Delivery based on distance to destination See U.S. Ground Map (below)	UPS Ground
Orders received before 12:00 Noon (EST) will ship the same day. Orders received after 12:00 Noon (EST) will ship the next business day. NOTE: An order placed at 12:01 P.M. on Friday, for Next Day Air Early A.M. will not ship out until Monday. Thus the package will not be delivered until Tuesday morning.

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