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Quick Answers - Our most-often asked questions
- Who is Elf Magic?
- How do I place an order?
- How do I change an order?
- How do I cancel an order?
- How long does it take to process an online order?
- Is the Elf magic e-store shopping area secure?
- Is the package identified as coming from Elf Magic?
- What is your Return Policy?
Elf Magic is a family owned business which originated from a family tradition that brought Christmas "Magic" and years of enjoyment into our own home. Our love for Christmas and the joy that the tradition of Elf Magic brought into our home, coupled with our desire to share this "Magic" with others is what brought us to this point. Christmas is truly a magical experience in the eyes of a child but that special time is very short. We hope that Elf Magic will become a special Christmas tradition in your household just as it has in ours. It has even helped to lengthen that special time and has given us a few extra magical years to treasure and remember.
Although our preferred method is that you use our Secure
Shopping Cart online, orders can be placed either online or by telephone. We do
not have a retail store so no orders can be picked up. All orders have to be
shipped.
Online Orders: Orders can be placed through our Secure Shopping Cart.
When you are finished shopping, simply click, "shopping bag" and then "Check
Out." From there, you will be guided through a checkout process that is safe,
secure, and easy! You must correctly enter your e-mail address for order
confirmation and tracking ability. Please be careful to type it correctly. There
should be no spaces in the e-mail address. Example: If you are an AOL user, your
e-mail address must include "@aol.com", not just your user name. The responding
e-mail you receive from Elf Magic will provide you with confirmation that your
order went through and provide you with the ability to track your order through
UPS.
Telephone orders: Although our preferred method is that you use our
Secure Shopping Cart because it will provide you and Elf Magic with a copy of
your order via e-mail, orders can also be placed by telephone. Telephone
messages for orders left on the answer machine will be returned as quickly as
possible. Elf Magic will process all telephone orders, within 1-2 business days,
after the order has been taken. Processing and shipment will be quicker if
placed through our Secure Shopping Cart.
See… How long does it take to process an online order?
Unfortunately, once an order is submitted through
the Elf Magic e-store, it goes immediately into the system and
cannot be changed. All orders, however, may be returned according to
our Return Policy. You may return any product for an immediate
exchange or refund of the product purchase price pursuant to the
Return Policy, which states that shipping and processing charges are
not refunded. We do not accept returns COD. Returns and exchanges
are normally processed within 10 days of the receipt by Elf magic of
the returned item.
No returns will be processed without prior authorization. (See
Return Shipping Instructions)
Unfortunately, once an order is submitted through
the Elf Magic e-store, it goes immediately into the system and
cannot be cancelled. All orders, however, may be returned according
to our Return Policy. You may return any product for an immediate
exchange or refund of the product purchase price pursuant to the
Return Policy that states that shipping and processing charges are
not refunded. We do not accept returns COD. Returns and exchanges
are normally processed within 10 days of the receipt by Elf magic of
the returned item.
No returns will be processed without prior authorization. (See:
Return Shipping Instructions).
How long does it take to process an online order?
Our goal is to ship your order as quickly as possible subject to availability, receipt of payment, and credit authorization. You should receive an e-mail confirmation from the Elf Magic e-store that your order was placed immediately after completion of placing your order. Orders received will not be charged to your account until actual processing of shipment. At that time you should receive another email with notification of shipment and a link for UPS tracking capabilities.
- December 22 – January 7: Elf Magic is CLOSED and no orders will be processed or shipped.
- January 8 – October 31: All orders will be processed and shipped within 3-5 business days.
- November 1 – December 21: All orders placed before 2:00 pm (EST) will be processed and shipped the same day, Monday-Friday.
- Saturday and Sunday: no orders are processed or shipped.
- UPS does not deliver on Saturday or Sunday.
Is the Elf Magic Store shopping area secure?
We take your security seriously! Appropriate security measures are in place to protect you against the loss, misuse or alteration of your personal information. When you see either a solid key icon or a locked keypad at the lower portion of your browser window it means the site is secured through a Secure Socket Layer (SSL). Pages requesting personal information will always have one of these icons. For your security, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent any private information you enter from being intercepted. We encrypt your credit card number and personal information which enables secure communications. Please see the Elf Magic PRIVACY POLICY and Terms and Conditions for more information.
Is the package identified as coming from Elf Magic?
No, the child will make no discoveries from the label on the box or the box itself. However, if the box is opened in the presence of the child or by the child themselves, the items will be exposed. We suggest that this be taken into consideration when choosing where the box is to be shipped. Please keep this in mind when selecting your shipping destination.
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120 Blenheim Place ~ Atlanta, GA 30350 |