Each year Elf Magic helps Santa place thousands of adopted Elves and related items in homes all over the world. The Elf Magic Elves inspect each item before it leaves Santa’s workshop. Why? Because we do not want a single one of Santa’s friends to experience the disappointment of receiving a damaged or defective Elf or accessory, especially after anxiously awaiting its' arrival! We offer quality merchandise and the Elves are very discriminating in their selection of materials, manufacturers and design professionals. We want you satisfied and seek nothing less than your total satisfaction. In effort to assure this, the elves will work diligently to achieve this goal. Santa will settle for nothing less!

Return Policy

No returns will be processed without prior authorization. Unauthorized returns or refused shipments will not be credited. On any refused shipments, customer will be charged round trip freight and any applicable restocking fees.
(See Return Shipping Instructions below)

Returns within 7 Days of receiving your order:

The customer must contact Elf Magic stating that they want to make a return and the package must be received within 7 days of delivery. (See Return Shipping Instructions below). If not completely satisfied Elf Magic will make an exchange or issue a full refund credit (less shipping), back to the customer within 10 days of the returned item arriving at Elf Magic. The returned items must be in the Original Packaging. The Elf must be in its’ original undamaged box with all accessories, tie-downs and packing materials included.

The returned item further must not show signs of abuse or wear and cannot be soiled. The cost of shipping returns in all cases other than manufacturing defect will be the responsibility of the customer. Items should be shipped to Elf Magic as insured packages that can be tracked. We suggest that you use either UPS or FedEx for shipping. (see Return Shipping Instructions below)
We will not be responsible for returned packages until we receive them.

No returns will be processed without prior authorization. (See Return Shipping Instructions below)

Returns after 8 days and upon or prior to 30 days of receiving your order:

The customer must contact Elf Magic stating that they want to make a return and the package must be received within 8-30 of delivery. (See Return Shipping Instructions below) If not completely satisfied Elf Magic will make an exchange or issue a refund credit (less shipping), back to the customer within 10 days of the returned item arriving at Elf Magic. The returned items must be in the Original Packaging. The Elf must be in its’ original undamaged box with all accessories, tie-downs and packing materials included.

After 30 Days of receiving your order, we do NOT give refunds or exchanges on any item.

No returns will be processed without prior authorization. (See Return Shipping Instructions below)

Manufacturing Defects

We will evaluate reported manufacturing or other defects on a case by case basis. If it is determined that there is a valid manufacturing or related defect, Elf Magic will send a replacement of the defective merchandise or accept the item back for a full refund of the purchase price. If it is determined that the defect is due to normal wear and tear or excessive or abusive treatment, we will return the item as-is to the customer based upon Elf Magic’s evaluation of the reported damage. The cost of shipping returns in all cases, other than manufacturing defect, will be the responsibility the customer. Items should be shipped to Elf Magic as insured packages that can be tracked. We suggest that you use either UPS or FedEx for shipping (See Return Shipping Instructions below)
We will not be responsible for returned packages until we receive them.

No returns will be processed without prior authorization. (See Return Shipping Instructions below)

Goods damaged in transit:

If you receive merchandise that has been damaged in transit, save all packages and damaged merchandise for UPS to inspect and call our office within 48 hours with the Sale Number (found on your Sales Receipt) and tracking number(s) of damaged box(es). Elf Magic will issue a return authorization if necessary. Freight damage is the responsibility of the freight carrier.

We will be happy to process a claim on your behalf. Replacement product will be shipped to you upon verification and completion of your claim. Please provide complete information in your notification so that we can process your claim as quickly as possible. (i.e. order information, order number, shipping information, description of the damage)

Return Shipping Instructions

A return authorization number is required for your package return. We will not accept packages without this number and all packages will be promptly returned to sender without opening if they do not have this number clearly marked on the outside of the shipping box. Please contact Elf Magic at returns@elf-magic.com or phone at (770) 394-8100 to obtain a return authorization number. Please provide complete information in your e-mail or phone notification so that we can process your return in a more timely fashion. (ie. order information, order number, shipping information, etc...) Items should be shipped to Elf Magic as insured packages that can be tracked. We suggest that you use either UPS or FedEx for shipping.

We will not be responsible for returned packages until we receive them.

No returns will be processed without prior authorization. All items being returned must:

• Have the authorization number clearly marked on the shipping box
• Be accompanied by a copy of the Sales Receipt, include a short note inside the box explaining why the order is being returned
• Return order within 7 Days for a full refund, if not satisfied.
• Return order within 8-30 Days paying a 20% restocking and handling fee
• Items being returned must be in the original packaging, undamaged box with all accessories, tie-downs and packing materials included.
• Show No… wear, tear, or stains.

If you have any questions, please contact us by E-mailing us, or call us:

returns@elf-magic.com

Phone: (770) 394-8100

Send your package to:

Elf Magic Returns
120 Blenheim Place
Atlanta, Georgia 30350

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