Customer Service
Important Delivery Note…
Once an order has been placed; it will be loaded directly into Santa's sleigh. NO changes can be made and the order cannot be canceled.
All orders placed before 2:30 PM (EST) will ship the same business day (Monday-Friday) except for Memorial Day, Independence Day, and Labor Day. No orders will ship on these Holidays. NOTE: Any order placed after 2:30 PM (EST) on Friday will not ship out until Monday.
NO SATURDAY OR SUNDAY DELIVERY!!
UPS does NOT deliver on Saturday or Sunday.
- Frequently Asked Questions
- Return Policy
- Security Policies
- Shipping & Handling
- Elf Magic Office Hours
Contact Elf Magic
| Office Hours: | 9AM-5PM (EST) Monday-Friday (see holiday schedules) |
| General Questions: | info@elf-magic.com |
| Returns: | returns@elf-magic.com |
| Wholesale Accounts: | wholesale@elf-magic.com |
| Press: | media@elf-magic.com |
| Santa: | santa@elf-magic.com |
| Your Elf: | ElfMail@elf-magic.com |
| Send Mail To: | Elf Magic, LLC 120 Blenheim Place Atlanta, GA 30350 |
| Local: | 770-394-8100 |
| Toll Free: | 877-ELF-MAGIC (877-353-6244) |
| Fax: | 770-394-8167 |
