Customer Service
Important Delivery Note…
Once an order has been placed it will be loaded directly into Santa's sleigh and NO changes can be made and the order cannot be canceled.
All orders placed before 2:30 PM (EST) will ship the same business day (Monday-Friday) except for Memorial Day, Independence Day, and Labor Day. No orders will ship on these Holidays. NOTE: Any order placed after 2:30 PM (EST) on Friday will not ship out until Monday.
NO SATURDAY OR SUNDAY DELIVERY!!
UPS does NOT deliver on Saturday or Sunday.
- Frequently Asked Questions
- Return Policy
- Security Policies
- Shipping & Handling
- Elf Magic Office Hours
Contact Elf Magic
| Office Hours: | 9AM-6PM (EST) Monday-Friday (see holiday schedules) |
| General Questions: | info@elf-magic.com |
| Returns: | returns@elf-magic.com |
| Wholesale Accounts: | wholesale@elf-magic.com |
| Press: | media@elf-magic.com |
| Santa: | santa@elf-magic.com |
| Send Mail To: | Elf Magic, LLC 120 Blenheim Place Atlanta, GA 30350 |
| Local: | 770-394-8100 |
| Toll Free: | 877-ELF-MAGIC (877-353-6244) |
| Fax: | 770-394-8167 |
