Shipping Information

Important Delivery Note…

The Elves are working their 2010 "After Christmas Schedule"

Once an order has been placed it will be loaded directly into Santa's sleigh and NO changes can be made and the order cannot be canceled.

All orders placed after 2:30 PM(EST) will ship the following business day (Monday-Friday). NOTE: Any order placed after 2:30 PM(EST) on Friday will not ship out until Monday.

The Elves are already back to work in Santa's workshop getting ready for 2010. They are checking in with the Elf Magic office regularly to get messages and emails, but because Santa has the Elves working so hard designing new toys they are not in the Elf office every day…  Please be patient, one of Santa's Elves will return your call and/or email as soon as possible… Usually within 1-2 business days.

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NO SATURDAY OR SUNDAY DELIVERY!!
UPS does NOT deliver on Saturday or Sunday.

Elf Magic Shipping Policies

January-December: Orders ship daily Monday- Friday. (see exceptions for Holiday Schedules)

Orders received before 12:00 Noon (EST) will ship the same day.

Orders received after 12:00 Noon (EST) will ship the next business day.

NOTE: Friday afternoon orders will not ship until the following Monday. Delivery calculation starts on the first business day after the order is shipped (business days are Monday through Friday, not including holidays, weekends, or natural disasters i.e. sever snow storms, flooding, etc). Use guaranteed rush shipping to ensure arrival by a specific date. All orders go immediately into the system for shipping and, depending on the time order was placed, will ship either that day or the next business day. UPS residential ground service does not have a guaranteed delivery day. UPS 3 day select, 2nd day air, and Next Day delivery calculation starts on the first business day after the order is shipped and are guaranteed. Do not include the day the order ships, weekends, or holidays as shipping days. Non-delivery by UPS because of a natural disaster or error in shipping address entered by customer is beyond our control and not grounds for a refund.

For faster service guaranteed by UPS it is suggested you upgrade your shipping to one of the UPS guaranteed shipping selections (3 Day Select, 2nd Day Air, Next Day Air), or UPS International Expedited service. Shipping times are UPS's guarantees based on the accuracy of the delivery address and weather conditions. We are not responsible for delays in delivery caused by UPS canceling pickups or deliveries or delays caused by an incomplete or incorrect address.

Most ground orders in the continental USA take between 1 and 5 business days in route, this does not include weekends, holiday or days UPS cancels shipping because of natural disasters (severe snow storms, flooding etc.). Due to the high volume of packages during the holiday season, and no ability to guarantee ground shipping please allow up to 7 business days for delivery.

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Shipping and Handling Charges

We Ship using United Parcel Service (UPS). Shipping and Handling fees are based on both the weight of your total order and the desired "ship to" location. The minimum shipping and processing rate is around $9.00. Rush shipping is available for most orders and addresses at an additional cost. UPS ground delivery dates are NOT guaranteed they are estimates only. Delivery calculation starts on the first business day after the order is shipped. Orders placed after 12:00 Noon (EST) will not ship until the following business day. Use guaranteed rush shipping to ensure arrival by a specific date. To insure proper tracking and delivery of your order, an accurate delivery and email address MUST be submitted correctly. Orders cannot be shipped to P.O. Boxes within the United States.

Standard and rush shipping to areas outside the United States requires additional charges and can be calculated through the website. Shipping outside the United States sometimes requires additional charges to the standard shipping and processing rates. Canadian Customs requires Canadian recipients to pay customs and duties on each shipment. UPS also assesses a Brokerage Fee for handling the paperwork for customs. Charge is based on value and weight of shipment. The order may require shipping in multiple boxes with duties and taxes applied to each box.

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Elf Magic Peak Season Office Schedule (September 1- December 23)

Santa has an Elf on call from 9:00 AM to 6 PM (EST) Monday - Friday to answer your questions, except during the holidays as shown below. If you do not get an answer on the "Elf Line" or if it is after hours please leave a message or send an email and one of Santa's elves will return your call and/or email as soon as possible!

Once an order has been placed it will be loaded directly into Santa's sleigh and NO changes can be made and the order cannot be canceled.

All orders placed before 2:30 PM (EST) will ship the SAME business day (Monday-Friday). All orders placed after 2:30 PM (EST) will ship the following business day (Monday-Friday). NOTE: Any order placed after 2:30 PM (EST) on Friday will not ship out until Monday.

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Elf Magic Off-Season Office Schedule (Jan. 1 - Aug. 31)

The Elves have to clean up the workshops and then Santa immediately puts them to work making toys for the next Christmas! This is when they get most of their work done and they have little time for phone or email, so be patient because one of Santa's elves will return your call and/or email as soon as possible. They are in and out of the office but check their messages very often…Usually within 1-2 business days.

Orders placed before 12:00 noon (EST) will ship the same business day except for Memorial Day, Independence Day, and Labor Day. No orders will ship on these Holidays.

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Elf Magic Thanksgiving Holiday Hours

Elf Magic office will be closed Nov. 26 thru Nov. 30 2009.

All orders received after 8:00AM (EST), Nov 25, 2009 will be shipped Monday, November 30, 2009.

Happy Thanksgiving!!!

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Elf Magic Christmas Holiday Hours

Elf Magic office will be closed from December 23, 2009 thru Jan. 7, 2010.

All orders received after 8:00 AM (EST) Dec. 23, 2009 will be shipped on Monday, Dec 28, 2009.

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Elf Magic New Years Holiday Hours

Elf Magic office will be closed December 22, 2009 thru Jan. 7, 2010.

All orders placed after 8:00 AM/(EST) Dec. 30, 2009 will be shipped on Tuesday, January 5, 2010

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UPS 2009 Holiday Schedule

In the United States, UPS observes the following holidays:

Memorial Day – May 25,2009 (No Deliveries or Pickup)
Independence Day July 4, 2009 (No Deliveries or Pickup)
Labor Day September 7, 2009 (No Deliveries or Pickup)
Thanksgiving Day - November 26, 2009 (No Deliveries or Pickup)
Day after Thanksgiving - November 27, 2009 (Delivery and Pickup of air and Intl packages only)
Christmas Eve - December 24, 2009 (Regular Delivery day: Pick up air and Intl packages only)
Christmas Day - December 25, 2009 (No Deliveries or Pickup)
New Year's Eve - December 31, 2009 (Delivery and Pickup of air and Intl packages only)
New Year's Day - January 1, 2010 (No Deliveries or Pickup)

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