Holiday Hours

Please review your order for accuracy as we are unable to make any changes, cancelations or address corrections once the order has been submitted.

Orders placed after 2:30 PM (EST) December 31 will be shipped on Thursday, January 2
Orders placed after 2:30 PM (EST) will ship the following business day (Monday-Friday)
Orders placed after 2:30 PM (EST) on Friday will not ship out until Monday
Elf Magic office will be closed from December 21, 2013 thru January 5, 2014.

The Elves will be back in the office Monday, January 6. We will be checking emails and phone messages on a limited basis.

NO SATURDAY OR SUNDAY DELIVERY!!
UPS does NOT deliver on Saturday or Sunday.

Elf Magic Peak Season Office Schedule (September 1- December 23)

Santa has an Elf on call from 9:00 AM to 5:00 PM (EST) Monday – Friday to answer your questions, except during the holidays as shown below. If you do not get an answer on the “Elf Line” or if it is after hours please leave a message or send an email and one of Santa’s elves will return your call and/or email as soon as possible!

Once an order has been placed it will be loaded directly into Santa’s sleigh and NO changes can be made and the order cannot be canceled.

All orders placed before 2:30 PM (EST) will ship the SAME business day (Monday-Friday). All orders placed after 2:30 PM (EST) will ship the following business day (Monday-Friday). NOTE: Any order placed after 2:30 PM (EST) on Friday will not ship out until Monday.

Elf Magic Off-Season Office Schedule (Jan. 1 – Aug. 31)

The Elves have to clean up the workshops and then Santa immediately puts them to work making toys for the next Christmas! This is when they get most of their work done and they have little time for phone or email, so be patient because one of Santa’s elves will return your call and/or email as soon as possible. They are in and out of the office but check their messages very often…Usually within 1-2 business days.

Orders placed before 2:30 PM (EST) will ship the same business day except for Memorial Day, Independence Day, and Labor Day. No orders will ship on these Holidays.

Elf Magic Thanksgiving Holiday Hours

Elf Magic office will be closed Nov. 27 thru Nov. 29, 2013.

Orders placed after 2:30 PM (EST), Nov 27, 2013 will be shipped Friday, November 29, 2013.

Happy Thanksgiving!!!

Elf Magic Christmas Holiday Hours

Elf Magic office will be closed from December 21, 2013 thru January 5, 2014.
The Elves will be back in the office Monday, January 6, 2014.
We will be checking emails and phone messages on a limited basis.

Orders placed after 2:30 PM (EST) Friday, December 20, 2013 will be shipped on Monday, December 23, 2013.
Orders placed after 2:30 PM (EST) Tuesday, December 24, 2013 will be shipped on Thursday, December 26, 2013.
(UPS will have regular delivery on Christmas Eve, Tuesday, December 24th, No Pickups) Merry Christmas!!!

Elf Magic New Year’s Holiday Hours

Elf Magic office will be closed from December 21, 2013 thru January 5, 2014.
The Elves will be back in the office Monday, January 6, 2014.
We will be checking emails and phone messages on a limited basis.

Orders placed after 2:30 PM (EST) on New Year’s Eve December 31 will be shipped on January 2.
Happy New Year!!

Elf Magic ships via the North Pole from Duluth, Georgia, 30096

U.S. Shipping Services offered by Elf Magic

Next Business Day Delivery typically by 3:00 p.m. UPS Next Day Air Saver
2 Business Days Delivery typically by end of day UPS 2nd Day Air
3 Business Days Delivery by end of day UPS 3 Day Select
1-6 Business Days Delivery based on distance to destination UPS Ground

 

Time-in-transit notes:

On UPS holidays – Nov. 28, Dec. 25 and Jan. 1 – there is no movement of any shipments tendered to UPS. Also, Nov. 29, Dec. 24 and Dec. 31 are considered for the purpose of the UPS Service Guarantee as transit days for “UPS air and international shipments” only.

 

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